This is a common problem. I have an ASUS router; only a few years old. I've tried reseting it, factory reset, and firmware update; none of this things fix it.
At my parents' place, the app works well on their Wi-Fi. Switching from 5Ghz to 2.4GHz or vice-versa doesn't work either. I can't confirm if getting a new router will fix the issue. I'm with Xplornet; my Internet speed is usually <1Mbps. I've no issue with any other mobile game so far.
It has nothing to do with your phone, it's an issue with the app, for everything else works fine on the same network. Unfortunately, this problem will not be fixed anytime soon, for the developers aren't aware of this issue.
How to fix it:
Switch your phone on mobile data.
If your phone or tablet doesn't have mobile data, and if you have another mobile device, you can switch that other device on mobile hotspot. That will allow other devices to connect to it and use the mobile data via a Wi-Fi connection.
Once you've done that, switch your Wi-Fi on your phone or tablet to that of the device that is using mobile hotspot.
I am hopefully switching ISPs soon, with faster Internet. I will post an update if the game still has the problem with the new router, and if it still has the problem with my current router.
Update: I wasn't able to switch my router, due to it being proprietary. I have tried two different routers. I connected to them and it still doesn't fix the problem.
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